Upon completion of this unit, you should be able to do the following:
1. Differentiate between customised and off-the-shelf application packages.
2. Know the salient features of common word processing packages.
3. Know the basic and analytical features of common spreadsheet packages.
4. Understand the importance of database packages and their basic features.
5. Demonstrate the capability to develop presentations using presentation packages.
6. Configure and use electronic mail packages.
7. Identify appropriate package to perform a task.
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